Senior Backend Engineer, Product

Berlin, Germany

Full time

Nov 12

This job is no longer accepting applications.

About is Europe’s leading customer service automation platform. We help businesses scale their customer service with artificial intelligence. helps customer service agents work faster and smarter by providing them AI tools that augment their workflows. For our enterprise clients, we significantly enhance customer experience at lower costs. For the agents, we improve job satisfaction and provide freedom to focus on what really matters: the customer.

Our technology is market leading. We are a small team - based across Helsinki and Berlin - with a big vision and are growing rapidly. We’re backed by Techstars and some of Europe's biggest name VCs. We’re proven; we’ve won major enterprise clients and are focusing heavily on our European expansion. This is an exciting opportunity to join a fast-growing startup at the get-go.

About The Role

We want to fundamentally change how people work in customer service. So we need a team of world-class talent. As a Senior Backend Engineer for the Chat team at, you’ll be an integral part of this team from day one. 

You’ll be instrumental in the design and development of our backend technology, which connects a visitor talking in a customer service chat to our AI and manages the flow of the conversation. Building connections to new contact center systems and improving existing ones, as well as improving how conversations are handled will be your North Star. You'll work closely alongside our product manager, machine learning engineers, frontend and wider technical team to build new capabilities, focused on speed and reliability. You'll own your work, to build, test and iterate quickly, with direct guidance from our VP of Product and VP of Engineering.

Key responsibilities:

  • Maintain and develop the platform using the latest technologies such as NodeJS.
  • Design and implement cutting-edge applications, leveraging our AI to transform the customer service industry.
  • Craft and maintain world-class, high traffic services and APIs in a team of experienced software engineers.
  • Strategize and develop a microservice infrastructure that connects to multiple third party systems. 
  • Learn and experiment with new tools and technologies to continuously improve our code base and processes and develop new product features.
  • Stay up to date on industry trends, helping drive to innovate.

About You

We’re looking for a communicative, experienced engineer who takes pride in producing disruptive technology products, built upon logical, simple and effective solutions to complex issues. 

Ideal qualifications:

  • Strong programming skills in NodeJS (ES7) is a must, experience with MongoDB, TypeScript and Elasticsearch is a plus.
  • Skills and confidence in writing robust code that can be tested with frameworks like Mocha.
  • Craft and maintain world-class, high traffic services and APIs in a team of experienced software engineers.
  • Knowledgeable on micro services architectures and on creating fast database queries for large amounts of data.
  • Positive, pro-active team player who is passionate about their craft, is keen to take part in product discussions and cares about helping the team deliver.
  • Reliable and transparent engineering, regularly unit testing and documenting your work.
  • Drive for continuous learning, with the ability to get up to speed with new systems and concepts quickly.
  • Good communication skills, high proficiency in English.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, or disability status. prohibits discrimination and harassment of any kind: is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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