Are you an enthusiastic IT student eager to learn and participate in running an end-user experience centric, cloud native IT service, with a passion for scripting? Then keep reading!
Wolt is a Finnish technology company and we’re best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their order up or have it delivered by our courier partners.
Just 2 years ago, Wolt operated in 4 countries and 10 cities across the Nordics. Fast forward to today, we’re in 23 countries and over 90 cities across EMEA, servicing over 7M registered users.
As we have grown, our Helsinki-based IT team has continued to deliver world-class end-user services that enable all our employees across the globe to focus on their work. This is essential to enable our people to deliver an extraordinary experience to our customers. We are now looking for a part-time IT Administrator to support our young, tech savvy workforce with various challenges.
In this role you will support our IT team by proactively monitoring tickets and taking responsibility to ensure they are resolved in a timely manner. Ensuring great end-user experience, and automating repetitive work will be part of your daily activities. All this goes in combination with continuous prioritisation of business needs, and hence each team member needs wide technical knowledge, combined with strong stakeholder management skills and a kind personality. You will work in Europe’s second fastest growing company where no day is alike, and everyone is happy about it!
What You’ll Be Doing
- Monitoring and solving requests in the internal IT support ticketing system
- Troubleshooting issues both remotely and on-site
- Executing tasks around user onboarding and offboarding in IT systems
- Assisting the team as we roll out mobile device management (MDM)
- 1st line support for spam/phishing alerts
- Automation activities
Our humble expectations
- Previous experience of cloud service administration
- Proactive and positive attitude
- A true service mindset
- Experience with supporting end-users is a plus
- Experience with SaaS application and related SSO, including G-Suite, Slack and Confluence is a plus
- Python or web development skills are a plus
- Fluency in English (Verbally / Written)
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Application deadline is Wednesday 25th November, however we will be reviewing applications on an on-going basis, so send through your application ASAP :). Please keep in mind that we plan on having the first interviews between Monday Nov 30th-Tuesday Dec 2nd.
Wolt is currently active in 23 countries and more than 90 cities, servicing over 7 million customers. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €258M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, 83North, EQT Ventures and Highland Europe. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Your application has been successfully submitted.